Frequently Asked Questions
Everything you need to know about shopping for your home at Forney.
What is the standard shipping timeframe for furniture and home decor?
Most home decor items ship within 3-5 business days. For larger furniture pieces, delivery typically takes 2-4 weeks depending on your location and the specific white-glove delivery requirements.
Do you offer assembly services for large furniture items?
Yes, we offer premium in-home assembly for an additional fee at checkout. Our professional team will deliver, unpack, and assemble your furniture in the room of your choice.
What is Forney's return policy for home goods?
We offer a 30-day return window for most items in their original condition. Please note that custom-made upholstery and final sale items are not eligible for return.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number. You can also log into your Forney account and visit the 'Order History' section to see real-time updates.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Affirm to help you budget for larger home investments.
Are your wood products sustainably sourced?
At Forney, we prioritize sustainability. Over 80% of our wooden furniture is crafted from FSC-certified timber or reclaimed materials to ensure a minimal environmental footprint.